Refund Policy

The eSoftSafe Company (here referred as “Company”, “Website,” and/or “We” and related personal pronouns) has made sure you (referred to the “customers,” “subscribers,” and “visitors”) get full satisfaction with the services/products offered and sold by us. With a confidence on the quality and effectiveness of these products and services, we also offer you a no-question-asked 30-days-money-back guarantee. However, if you still feel the need to discontinue using the product, you can apply for a refund within initial 30-days period from the purchase. We will refund you the full amount you paid for the product.

Our refund policy is very straightforward. Please note that refunds can also be partial based on some special cases in which the technical service fee will be deducted from the total amount to be refunded. You need to ask our representative executives to learn about your technical fees which vary from case to case. This fee depends on but does not limit to the number of the days left in your refundable period, the time and duration your resolutions were provided by our technicians, and the number of times you received product based service or product fixes from our technicians.

By making the purchase of any of our product or a technical service, you agree to stick to this refund policy that declares that on the refund, the deduction will be done of the technical fees you made on the product you bought from us. The technical fees can be modified at any time in the sole descrretion of eSoftSafe.

The refund policy does not work after the 30 days of the purchase of the product/service.

NON-REFUNDABLE CASES

The Company may decline refund claims of a customer in the cases mentioned below:

• Software purchased for the wrong platform/device/OS
• Hard copies plus shipping charges
• Inability to operate the app/software on your device/computer
• Inability to run or use the app/software due to an operator error
• You will not be refunded the difference between the price you were paid and the limited-time price reduction (which includes the limited time offers during special sales events

We are working day and night to get you the best PC Utility services. You can drop an email or a message via the Contact form on the Contact Page to keep in touch with us regarding more clarification on the refund policy. We’ll try to revert as soon as possible. Our support email ID is ‌support@esoftsafe.com‌